In the event of a guest having to cancel their booking, there may be cancellation charges to cover the costs that go into aggregating the various resources to execute the tour/event. The tours/events organized by us have differing advance planning time schedules, therefore the cancellation charges that would apply for a particular tour/event is published on the respective tour/event page in the FAQ section. The same should be understood by the customer prior to making a booking.
Our tours/events have differing difficulty levels, and would have limited transferability. In the event when a guest is unable to make it for the tour/event, and wishes to let someone else participate in his/her place, the same has to be communicated in writing to us well in advance. If the planning phase has not kicked in too deep, we would try and accommodate as far as possible. However in case the notice period is too less or if we feel that the tour/event is not suitable for the prospective replacement guest , such participant change may not be accepted, and the customer may have to go through the cancellation process.
Any cancellation needs to be done in writing ( email, SMS, whatsapp message ). No verbal cancellation is accepted. The date/time of the receipt of cancellation request would be used for the calculation of the cancellation charges. The formula for computing the cancellation charge is published on all tour/event pages and may differ from one tour/event to another.
The refund would be initiated on acknowledgement of the cancellation request. The refund calculation is done based on the date and time of the receipt of the cancellation request, so any delay in its acknowledgement from our side would not be of any disadvantage to the customer.
Please allow 7-12 days for the refund process to complete and the refund amount being reflected in the customer’s account.
Refunds WOULD NOT be done in cash in any circumstance.
Payments for refunds would be done towards the the name of the customer who had made the payment for the booking